1. How can I track my order? Once your order has shipped, you’ll receive a confirmation email containing a tracking number and a link. You can use this number to track the status of your delivery in real time on the carrier’s website.
2. What is your return policy? We accept returns of new, unworn items with their original tags within 28 days. For hygiene reasons, some items like underwear and swimwear cannot be returned. Please consult our detailed return policy for more information.
3. What are the delivery times and costs? We offer several standard and express delivery options. The exact delivery times and costs are calculated at checkout and depend on your location and the option you choose.
4. Can I cancel or modify my order after placing it? To ensure fast delivery, we process orders very quickly. It’s difficult to modify or cancel them once they’ve been placed, so please contact us as soon as possible with any such request.
5. How can I choose the right size? For each product, we provide a detailed size guide with specific measurements. We recommend consulting it before finalizing your purchase to ensure you choose the size that’s best for you.
6. What materials are your products made from? We use a variety of high-quality materials for our collections, including blends of cotton, polyester, and spandex, designed for comfort, durability, and style. Details on each item’s composition can be found on the product page.
7. Do you accept secure payments? Yes. The security of your information is our priority. All transactions are processed via a secure, encrypted payment platform. We accept major credit cards, PayPal, and other online payment methods.
8. Do you offer international shipping? Yes, we offer worldwide shipping. International shipping costs and times are calculated and displayed at checkout.
9. How can I find out about new collections and promotions? The best way is to subscribe to our newsletter. You’ll be the first to receive information about new collections, exclusive offers, and special events. You can also follow us on social media.
10. How can I contact customer service? For any questions or assistance regarding your order, you can contact us via the contact form on our website. Our team is available to help you.